Our Guest Frequently Asked Questions & Answers

FAQ - General:

We are available for rides 24/7

Yes, we are available with all our services from/to airport & hotels. However, we only provide the Luxury service option from 4-5 star hotels.

You can order through the Otaxi app https://ym84.adj.st/?adj_t=19r1lczk_19hy7ev6&adj_campaign=feb-transition&adj_adgroup=website or website https://www.otaxi.om or by contacting the call center at 90610204. Moreover, you can book through the Otaxi Butler devices located in the malls, Bank Muscat, Omantel, Royal Hospital, and many other places.

You can always pre-order your ride through the Otaxi app https://ym84.adj.st/?adj_t=19r1lczk_19hy7ev6&adj_campaign=feb-transition&adj_adgroup=website or by contacting the call center at 90610204

Times started from 5:00 AM to 12:00 AM.

Check the app notifications, our social media platforms, and add your email to the app to receive all offers continuously.

Yes, we are available to take trips outside, you can book by calling 90610204.

Unfortunately, nowadays we don’t provide monthly contract service. We are working to provide it in the coming days. 

Economy service and Ofemale (Toyota Corolla, Toyota Camry, Toyota Yaris, Hyundai Elantra, Kia Cerato). Otaxi Premium (Lexus ES 350). Luxury cars (Mercedes Van, Mercedes S 450, BMW 7 Series).

It depends on the location and the time you made the order. However, our average waiting time is only 5 minutes.

Yes, the driver’s number will appear after you confirm the order.

  • Otaxi Economy / Female: 4 seats, 2 baggage
  • Otaxi Premium: 4 seats, 2 baggage
  • Otaxi VAN: 7 seats, 3-4 baggage
  • Otaxi Luxury: 3 seats, 2 baggage

Yes, you can cancel your ride through the app or by contacting the call center.